Refund policy
RETURN AND REFUND POLICY
Most products sold by The Paranormal Life are created specifically for each customer after an order is placed. Because these products are made to order, we generally cannot accept returns or exchanges for selecting the wrong size, color, style, or design, or for changing your mind after production has begun. Please review all product descriptions, images, and size charts carefully before placing your order.
DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS
Please inspect your order when it arrives. If your product is damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery.
Please include:
• Your order number
• A description of the problem
• Clear photographs showing the item and the issue
• A photograph of the packaging when shipping damage is involved
We will review the claim and, when approved, arrange an appropriate replacement or refund. Please do not mail an item back unless we provide return instructions.
CANCELLATIONS AND ORDER CHANGES
Contact us immediately if you need to request a cancellation or change. Because orders can enter production quickly, cancellations and changes are not guaranteed. Once production has begun, an order generally cannot be canceled or changed.
SIZE, COLOR, AND DESIGN SELECTION
Customers are responsible for selecting the correct product, size, color, and design. Product colors may vary slightly because of differences between screens and the printing process. Incorrect selections and minor color variations are not considered defects.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address. Orders that are returned, delayed, lost, or delivered incorrectly because of an inaccurate address might require an additional charge for replacement or reshipment.
SALE ITEMS AND GIFT CARDS
Sale items, clearance merchandise, and gift cards are final sale. This restriction does not prevent customers from reporting items that arrive damaged, defective, misprinted, or incorrect.
REFUNDS
If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days for your bank or credit-card provider to process the refund after it is issued.
CONTACT US
Questions, cancellation requests, or claims involving an order should be emailed to Support@theparanormallife.com. Please provide your order number.