Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Most products from The Paranormal Life are made specifically for you after your order is placed. Production generally takes 2–7 business days before shipment. Production times may be longer during holidays, sales, or periods of high demand.

SHIPPING TIMES

After production, standard U.S. shipping generally takes 3–8 business days. Delivery dates are estimates and are not guaranteed. Weather, carrier delays, holidays, and other circumstances outside our control may affect delivery.

SHIPPING COSTS

Standard shipping is generally $4.99 unless a different amount is displayed at checkout. The shipping charge shown during checkout is the final shipping charge for your order.

TRACKING

When tracking is available, you will receive an email containing the tracking information after your order ships. Tracking information may take up to 48 hours to update after the shipping label is created.

SEPARATE SHIPMENTS

Products may be produced by different fulfillment partners. Items from the same order may arrive in separate packages and on different dates. You will not be charged additional shipping because we divide an order into multiple shipments.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if an address needs to be corrected. Address changes are not guaranteed after production or shipping has begun.

Orders returned, delayed, lost, or delivered incorrectly because of an incomplete or inaccurate address may require an additional charge for replacement or reshipment.

DELAYED, LOST, OR DAMAGED PACKAGES

If tracking has not updated for an extended period, or your package appears to be lost, contact us at support@theparanormallife.com with your order number. We will review the shipment and work with the fulfillment provider or carrier when appropriate.

If an item arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery and include your order number and clear photographs of the item and packaging.

DELIVERED BUT NOT RECEIVED

If tracking shows that a package was delivered but you cannot locate it, check around the delivery location and contact household members, neighbors, and the shipping carrier. Then contact us at support@theparanormallife.com so we can review the situation.

CONTACT

Questions regarding shipping should be emailed to support@theparanormallife.com. Please include your order number when contacting us about an existing order.